Guest Information

Castellor Terms & Conditions

We’re not big on rules at Castellor, but want to do our utmost to ensure everyone has a relaxing stay.

We are non smoking in both the house and grounds.

We can only accept a maximum of two guests per room and only take guests over the age of 16.

Deposits

A deposit equal to one night’s stay per room booked is required to guarantee a reservation. Seven days notice of a cancellation is required for a refund. As we’re a small business, cancellations can have a significant impact on us. If a cancellation occurs within seven days of arrival the deposit will not be refunded. We therefore advise that you have travel insurance should you need to cancel.

Payment

We are happy to accept Debit Card, Visa, Mastercard or electronic transfer of funds for payment of the deposit and the balance. Where possible we do prefer payment by debit card please and we do not take Diners or American Express. Online booking, and secure online payment of the deposit is available by clicking our BOOK NOW link above

Check In & Departure

Check in is between 16.00 & 19.00 and we ask that your room is vacated by 10.30 on your day of departure. If you will be arriving after 19.00 please let us know, we don’t often go out but we want to ensure that someone is here to welcome you.

Access

There is plenty of parking on the tarmac driveway with parking available right next to the front door if required.

There is an 18cm high step into the house which is 1.5m wide and 1.1m deep.
The lip at the threshold is 3cm and the front door is 86cm wide

All bedrooms are on the ground floor, which is on the level, apart from a 6cm step through an 80cm door from the Atrium to the inner hall and a 1.5cm step through an 83cm opening to the parquet floored main hall, on the way to the breakfast roomroom. The breakfast room door is 79cm wide and the floor is also parquet on a level with the hall floor.

The Cove Room has a parquet floor on a level from the main hall, with rugs which can be removed on request. The doorway is 79cm wide. There is at least 115cm clearance all-round the room. There is a 1.5cm lip into the en-suite shower room, the doorway being 80cm. It is tiled throughout, creating a wet room with a glass screen and a 53cm opening.

Bedrooms

Menus and guest welcome information are available in large print on request.

Cordless kettles are available in all rooms.

The bedrooms are lockable with a key from the outside & a turn lock inside. The televisions in the room are all equipped with FreeView.
Each bedroom has a main ceiling light, controllable from near the door. There are also bedside lamps by the bed. The duvets and pillows are made of a synthetic filling, suitable for people with allergies.

All rooms are equipped with en-suite shower rooms. The walk in showers in the Bay, Wave and Dune rooms have low profile shower trays. The Cove and Harbour rooms are flat tiled floors. Heating is thermostatically controlled and adjustable in all guest rooms.

Each bedroom is supplied with a well-stocked beverage tray, biscuits & cake. If you wish for any of this to be removed before your arrival please let us know.

Other Information

People with nut allergies should be aware that we do use nuts in the kitchen. We are happy to supply soya milk, decaffeinated coffee or tea or other alternatives on request. Please request these in advance of your stay.

Breakfast

Breakfast is a leisurely affair with a variety of choice for meat eaters, vegetarians and vegans.

We may not always have everything available but if you would particularly like something special, please let us know beforehand.

We use semi skimmed milk and butter, not margarine.

Breakfasts start at 8.30 and are available until 10.00.

Seating is at individual tables, which we can push together for groups of friends eating together.

To Drink

• Local Orange Juice
• Coffee – Kenco, Costa, Starbucks, Welsh Brew Medium Ground Cafetiere, Decaffeinated
• Tea – Welsh Brew, Earl Grey, Green, Herbal or Fruit, Decaffeinated

On The Sideboard

• Croissants or other Baked Goods
• Fruit and Natural Yoghurts
• Choice of Muesli and Cereals
• Assorted Fruit Bowl

Traditional Welsh Breakfast

Your choice of:

Award Winning Cemaes Butchers Sausage and Bacon, Tomatoes – oven baked with fresh home grown herbs, Mushrooms – sautéed in Melyn Mon Butter, Heinz Baked Beans, Local Free Range Eggs cooked the way you would like.
We also offer Vegetarian or Vegan Sausage.

Breakfast Specials

• Scrambled Egg and Smoked Salmon

Because we offer so much choice, we do ask guests if they don’t mind completing a menu the night before.